What is a Financial Services Guide?
The main purpose of the Financial Services Guide (FSG) is to give you an overview of the financial services that are being offered. It contains important information about: the services that you are offered; how your adviser and The FinancialLink Group Pty Ltd (herein referred to as TFLG) are paid; any potential conflict of interest that we may have, and the internal and external dispute resolution procedures including how you can access them.
The Financial Services Guide (FSG) is made up of two parts. This is Part One and the Adviser Profile that is included forms the second part of this guide. The Adviser Profile provides details about your adviser. Any reference to adviser includes the adviser’s company if the adviser is part of a company. If the profile is not attached please ask the adviser for this profile or contact TFLG’s Head Office whose contact details are in the next section.
The terms Representative, Authorised Representative, Corporate Authorised Representative, and Advice Provider means that a person, or entity, is authorised to represent a business that holds an Australian Financial Services (AFS) licence. TFLG is the holder of an AFS Licence and is therefore responsible for the financial services provided, including the distribution of this Financial Services Guide (FSG).
As there are many different titles in the marketplace describing such authorised representatives and advice providers throughout this document we are describing them as Adviser(s) or Your Adviser(s).
Who is responsible for providing the financial services?
Your adviser is an authorised representative of TFLG and provides financial services on behalf of TFLG.
|ABN:||12 055 622 967|
|Licence:||ABN: 49 130 407 091|
|Head Office:||Level 1, 90 Vulture Street,|
|West End, Qld 4101|
|Postal Address:||PO Box 5283,|
|West End, Qld 4101|
|Tel:||1300 133 511|
What kinds of financial services are you authorised to provide me and what kinds of financial product/s do those services relate to?
- Financial planning strategies including:
- Tax planning (in consultation with your tax adviser)
- Estate planning
- Business succession planning including life risk insurance
- Life Insurance and risk management
- Pre and post retirement planning
- Retirement income
- Social security advice
- Self-managed superannuation funds
- Wealth accumulation
- Wealth creation
- Standard Margin lending
- Superannuation and rollover advice
- Asset allocation and management advice
- Deposit and payment products limited to;
- Basic deposit products and deposit products other than basic deposit products.
- Debentures, stocks or bonds issued or proposed to be issued by a government.
- Life Products including: Investment Life Insurance Products, and Life Risk Insurance Products.
- Interests in managed investment schemes including: Investor directed portfolio services.
- Retirement savings accounts (“RSA”) products (within the meaning of the Retirement Savings Account Act 1997).
- Standard Margin Lending Facility.
Do you have any relationships or associations with financial product issuers?
TFLG is independently owned and operated, having no ownership ties with any life companies, financial institutions or banks which might reasonably be expected to be capable of influencing us in the provision of services.
TFLG is a shareholder in Personal Choice Management Pty Ltd (PCM) who is the owner of the Personal Choice Private (PCP) product offered in the PCP/Asgard Public Disclosure Document. PCM shareholders are entitled to receive a dividend/capital (if any) based on the success of PCM which is not related to the returns on, or performance of, clients’ capital. TFLG advisers may also be entitled to shares in any profits of the funds invested in the Wealthtrac range of products. Additionally, B Property Group Pty Ltd, Integrated Mortgage and Finance (IMF), share a common directorship.
What information should I provide to receive personalised advice?
You need to provide your adviser with a list of your personal objectives, details of your current financial situation and any relevant information so that your adviser can offer you appropriate advice that is in your best interests.
You have the right not to tell us; however, if you do not, the advice you receive may not be appropriate to your needs, objectives and financial situation and may well not be in your best interests.
If you do not obtain advice, you face the risk that the product(s) that you select will not fully take into account your objectives, financial situation and/or needs, and may not be appropriate to your situation and in your best interests. If you do not wish to receive our advice, we may deal on your behalf by carrying out your instructions. This is known as a “No Advice Transaction Only” situation and you will be asked to sign a No Advice Acknowledgement at that time.
What information will I be given when I receive personalised advice?
When your adviser gives you personal financial services advice you are issued with a document called a Statement of Advice. Personal Financial Services advice is advice that takes into account one or more of your objectives, needs and financial situation. To make sure that the advice is in your best interests; your adviser must make reasonable enquiries about your objectives, financial situation, needs and relevant circumstances.
In the Statement of Advice your adviser will tell you about: the advice and the basis on which it is given; the fees and brokerage; any associations that we have with Financial Services Product Issuers or other parties that may have influenced the advice given to you.
If your adviser provides you with subsequent additional related advice, after previously giving you a Statement of Advice, it is recorded in a Record of Advice (ROA). The ROA is used when you are provided with ongoing or subsequent advice and your personal circumstances have not significantly changed. This is kept on your file and is available to you on request within 7 years. In certain circumstances you will be sent a ROA, particularly when it is necessary to show information about any remuneration or conflicts of interest associated with the advice.
If your adviser recommends to you a particular Financial Services Product you will also be given information about that particular product using a Product Disclosure Statement. This will help you make an informed decision about that product(s).
You should thoroughly read the information and warnings contained in the applicable Statement of Advice, Record of Advice, No Advice Acknowledgement and any Product Disclosure Statements before making any decision relating to a financial services product(s).
What information do you maintain in my file and can I examine my file?
Your adviser maintains a record of your personal profile including details of your objectives, financial situation and needs. Your adviser also maintains records of any recommendations made to you.
If you wish to examine your file please let your adviser know, and arrangements will be made for you to do so.
How can I give you instructions about my financial product/s?
You may give your instructions to your adviser during meetings, by telephone, fax or other means such as e-mail. In some cases written confirmation may be required. You may also be required to complete and return certain documents.
Please note that our advisers are not allowed to be an “attorney” in a Power of Attorney on behalf of any client.
How will I pay for the services provided and how will they be calculated?
Advisers may receive payment for their services in a number of ways, and your adviser will discuss with you the available fee structures and the payment options.
The following gives you an overview of some of the different payment options that you could pay for the services provided:
Fee for Service – This is based on both the time spent working on your situation and the complexity of it, and includes such areas as Interviews/Discussions, Collection of your Personal and Financial Information, Research, The Preparation of the Statement of Advice, and Implementation of any advice and/or product(s)/solutions that you select. If a fee for service is charged, it may be based on a fixed dollar amount, a percentage of the value of funds invested, a determined amount (based on the number of hours developing and implementing your advice), or a combination of these methods. Where a Fee for Service is payable, an invoice will also be issued to you.
All fees are payable to The FinancialLink Group Pty Ltd, and are inclusive of GST. Should you decide not to implement any product(s)/solutions the Fee for Service may still be payable in full.
Upfront Brokerage (Commission) – These are one-off payments payable when certain Life Risk Insurance products are issued. The brokerage calculation is based on the premium that you pay.
Ongoing Brokerage (Commission) – These are paid to TFLG whilst you hold certain Life Risk Insurance products with the product issuer as part of their on-going charges.
Portfolio Review/Management Fee - A review fee may be charged to review your Statement of Advice and Portfolio to ensure that the financial strategies and products remain appropriate to your needs.
Any reference to adviser includes the adviser’s company if the adviser is part of a company. Advisers who are employees of another authorised adviser may receive a salary only, or a combination of salary and bonus.
The cost of providing a financial product or service to you will depend on the nature and complexity of the advice, financial product and/or service provided.
For investments before the 01 July 2013 this is calculated at various percentage rates ranging from 0% to 15% in the case of initial commissions, and 0% to 5% in the case of trailing commissions all based on the amount you invested. From 01 July 2013 commissions are no longer paid to advisers on new investment products that are implemented from that date. Legislation has changed the remuneration basis to fee for service only.
For all insurances implemented before 01 July 2013 this is calculated at various percentages ranging from 0% to 135% in the case of initial commissions, and 0% to 45% per year in the case of trailing commissions. From 01 July 2013 the same arrangement applies except for insurances arranged under a new Group Super arrangement and under a default MySuper plan as they are now on a fee for service basis only.
These fees and/or brokerage arrangements will be fully discussed with you before you implement any services, advice and/or plans. Your adviser may detail fee for service arrangements in a Service Agreement before starting the advice process. All fee and/or brokerage arrangements relating to the advice that you receive will be detailed in the Advice document that will be given to you before you decide whether to proceed with the recommended advice. It will include specific details and dollar amounts of what fees the adviser may charge you; when you have to pay those fees; any payments made to us by a Financial Product issuer/s and what payments we make to the adviser, together with any other benefits that the adviser may receive.
All fees, commissions and brokerage payments received for the financial services provided are paid to TFLG. TFLG retains a percentage of these payments and forwards the balance to your adviser. The percentage can range from between 0 to 20% and depends on the commercial arrangement agreed between TFLG & your adviser.
TFLG and its advisers may also receive other benefits from product providers such as, for example, sponsorship, professional development forums, and promotional material.
At all times The FinancialLink Group, its staff and advisers believe that products should only be recommended to suit a client’s best interests, needs and objectives. To ensure that recommendations are free from any sort of undue influence, TFLG, its staff and advisers are not permitted to receive any form of payment and/or benefit that could actually, or has the potential to, influence/prejudice the advice given to you.
Will anyone be paid for referring me to you?
Where you have been referred to the adviser by someone else, the adviser may pay that person a fee or commission in relation to that referral. If that happens, the adviser will tell you in the appropriate Statement/Record of Advice who will receive that fee or commission and the amount that they will receive. Please note that such payments are not an additional charge to you.
When there is a referral to another service provider
In making any referral to another service provider The FinancialLink Group, its staff and advisers do not advise or represent that their products and/or services are right for you and take no responsibility for the products and services that they may provide to you. You need to make your own decision based on the information that they provide.
What information do I have to provide to implement a designated service e.g. an investment product?
The Anti-Money Laundering and Counter Terrorism Financing (AML/CTF) Act 2006 is the regulation of financial transactions in a way that will help detect and prevent money laundering and terrorism financing. Anti-money laundering and counter terrorism financing laws are designed to establish an ‘audit trail’, or transaction history, which provides evidence linking criminal acts and their organisers. These audit trails can produce vital leads to the authorities in the detection and investigation of criminal activities. As a reporting entity, we have in place programs and mechanisms for the ongoing monitoring of both new and existing customer activity and the reporting of any suspicious matters.
As a result of the Act, by law, you may be required to be “identified” and/or “re-identified” before implementing a designated service under the legislation. What this means to you is that you may be required to produce documentary evidence to confirm your identity. The nature and extent of the evidence required depends on the type of customer that you are e.g. individual, company, trust etc. Your adviser will explain the requirements to you when appropriate.
What should I do if I have a complaint?
If you have any complaints about the service provided to you, you should take the following steps.
Contact your adviser about your complaint.
If your complaint is not responded to within 5 business days, please contact TFLG on 07 3007 6500 or put your complaint in writing and send it to our postal address which is: The FinancialLink Group Pty Ltd, PO Box 5283, West End, Qld 4101. We will try and resolve your complaint quickly and fairly.
If your complaint is not resolved within 45 days, you can report your complaint to the Financial Ombudsman Service (FOS), as we are a member of FOS. FOS is an independent body that has been approved by the Australian Securities and Investments Commission (ASIC) to deal with complaints against its members. They can be contacted by:
Tel: 1300 780 808 between 9am - 5pm Monday to Friday Melbourne Time (excluding public holidays), or alternatively
Go to their website www.fos.org.au and select the Resolving Disputes option for more details about the complaint resolution procedure and options of submitting such a claim.
Mail: Financial Ombudsman Service, GPO Box 3, Melbourne, Victoria 3001. Email: firstname.lastname@example.org
The Australian Securities and Investments Commission (ASIC) also has an Info phone line that you can use to obtain information about your rights, and their contact number is 1300 300 630.
How does your professional indemnity insurance work?
The FinancialLink Group holds Professional Indemnity (PI) Insurance that complies with s912B of the Corporations Act. The PI Insurance covers loss or damage suffered by retail clients due to breaches of obligations by the licensee The FinancialLink Group, its employees and advisers e.g. for negligent, fraudulent or dishonest conduct. The PI Insurance also covers claims in relation to the conduct of its advisers and employees who no longer work for the licensee, but who did at the time of the relevant conduct.
The compensation requirements are not, for example, intended to cover:
- Product failure or general investment losses;
- All possible consumer losses relating to financial services;
- Claims for loss solely as a result of the failure (e.g. through insolvency) of a product issuer (i.e. it is not intended to underwrite the products of a product issuer); or
- A return on a financial product that has not met expectations.
Any further questions?
If you have any further questions about the financial services The FinancialLink Group provides, please contact your adviser.
The Financial Link Group ( TFLG ) holds an Australian Financial Services Licence (AFSL ) No 240938 and under this licence I am as an Authorised Representative of TFLG provide financial advice and services outlined in the Financial Services Guide provided to you prior to this Statement of Advice. Remuneration for my financial advice and services is detailed in the fee disclosure section of this document and additionally to those fees I, other financial advisers and my staff may from time to time receive benefits from third party interests and from my other business interests.
My Business Interests and Associations are:
- Assured Wealth Pty Ltd
- SP Financial Pty Ltd
- Future Life Pty Ltd
- Superannuation Property Pty Ltd
- SP.Com Pty Ltd
The benefits and fees that we may receive from time to time are:
- Financial Planning fees for financial advice and provision of services
- On going financial advice
- Setting up of Self Managed Superannuation structures and for the on going management of the fund.
- Commissions from Real Estate sales, management and marketing
- Third Party referral fees for finance arrangements for initial assistance and for on going management.
- Company profits/dividends from my business interests.
- Third Party referral fees.
These benefits may take various forms, but generally may be received as a single one off payment or calculated as a percentage of the total amount of sales generated by referrals. However, I may choose to receive benefits from profits or dividends instead of the general means of remuneration. You may request particulars of any benefits payable in respect of any particular product or service.