Our clients have rated their overall satisfaction with Superannuation Property as 8.3 out of 10, and overall, those who joined us last year rated their likelihood of recommending us to family and friends as 9.1 out of 10!
We recently survey those who have joined us in the past two years. In that time, we’ve expanded our resources to make the whole process of financial planning, SMSF set up and investment property purchase as smooth as possible.
After initially seeing a shortfall in the marketplace for everyday Australians to take control of their superannuation and invest in property, we set out to create a one-stop-shop under the one roof.
Six years on, and we’ve made a real difference to the SMSF landscape. We’re now Australia’s largest dedicated provider of end-to-end solutions for the purchase of direct property inside superannuation.
Our success is based on ensuring we go above and beyond for our clients. This includes:
- Treating our clients as part of the family; our clients report a higher level of communication from us than other partners they work with.
- Strong organisation-wide relationships; with our financial planners, property coaches, property managers, brokers, and administration staff who all have an ongoing interaction with clients.
- After-sales service, which includes looking after payments for the SMSF.
- The robust processes and systems we’ve implemented to bring a more effective and streamlined service.
- Our proactivity in looking out for opportunities for continual improvement, and remove any bottlenecks in processes.
Our clients have told us they also appreciate the level of detail our Property Coaches go into. This involves tailored contextual analysis into property investment, and why a client should consider a particular property over another.
Similarly, our Financial Planners have been recognised for being upfront and open every step of the way, and again, developing long-standing relationships with our clients.
From here, we’re taking on the feedback from this survey to remain strong in our commitment to deliver a service that achieves the best possible outcomes.
We send a sincere thank you to all of our clients for choosing to join the Superannuation Property family, and especially to those who completed this survey.