Where we provide any information on this website, it has been prepared without considering your personal objectives, financial situation or needs. Before acting on any information on this website, you should consider its appropriateness to your circumstances.
Superannuation Property Pty Ltd ABN: 78 162 067 772 Real Estate License Number: 3610856, Future Life Co Pty Ltd ABN: 33 156 519 907 AFSL License: 32555 Australian Credit License: 156 519 907, SP.COM Pty Ltd ABN: 31 152 638 367 Australian Credit License: 152 638 367
Financial planning advisery services are offered to clients through SP Financial Pty Ltd, No. 417901, ABN 84 155 497 911 Authorised Representative of The FinancialLink Group Pty Ltd ABN: 12 055 622 967 AFSL Number: 240938, Street Address: Level 1 90 Vulture Street West End QLD 4101 Credit advice is provided to clients of Superannuation Property by SP Financial Pty Ltd - Australian Credit Licence Holder 395139
Superannuation Property collects data about your activities that does not personally or directly identify you when you visit our website, the website of entities for which we serve advertisements (our “Advertisers”), or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We may use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads we serve you and what ads you clicked on.
Dispute resolution and complaints
Whilst we always strive to provide the best possible service, we understand that there may be times where you are not satisfied. If this occurs, and you wish us to do something about it, we have a formal process in place to address your concerns.
Internal Dispute Resolution:
If you do have a complaint, please contact the Complaints Office using the details at the start of this document. If you choose to contact us by email, please make sure you include as much information as you can.
You should explain the details of your complaint as clearly as you can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly.
External Dispute Resolution:
If you are not satisfied with how we have handled your complaint, you may make a formal complaint to our External Dispute Resolution Scheme Provider. The details of our EDR Scheme membership are set out at the start of this Credit Guide.
Things you should know
We don’t make any promises about the value of any property you finance with us or its future prospects. You should always rely on your own enquiries.
We don’t provide legal or financial advice. It is important you understand your legal obligations under the loan, and the financial consequences. If you have any doubts, you should obtain independent legal and financial advice before you enter any loan contract.
If you have any questions about this credit guide or anything else about our services, just ask at any time. We’re here to help you.
SP Financial is licensed under the National Consumer Credit Protection Act 2009.
This Credit Guide sets out important information about us, the services we provide, and the person with whom you will be dealing. The details of our license are as follows:
|Business Name||Interactive Mortgage & Finance Pty Ltd|
|ABN: 49 130 407 091|
|Address||Level 3, 23-25 O’Connell Street,|
|Sydney NSW 2000|
|Phone||(02) 9002 5807|
|EDR Scheme Name||Financial Ombudsman Service (FOS)|
|Phone Number: 1300 565 562|
|EDR Membership No.||35207|
We have authorised Adam Clark as our Credit Representative.
The details of Adam Clark’s authorization are:
|Representative’s Name||Adam Clark|
|Representative’s Address||Level 1, 18 Masters Street,|
|Newstead, QLD, 4006|
|Representative’s Phone||1300 873 847|
|Credit Representative Number||CR474497|
|EDR Scheme Name||FOS|
|EDR Membership No.||36055|
We are required to provide this Credit Guide to you as soon as practicable after it becomes apparent that we are likely to provide credit assistance to you. We provide “credit assistance” when we:
- Suggest or assist you to apply for a particular credit contract with a particular credit provider; or
- Suggest or assist you to apply for an increase to the credit limit of a particular credit contract with a particular credit provider; or
- Suggest you remain in a particular credit contract with a particular credit provider.
What we will need from you:
When we provide you with credit assistance, we must only recommend credit products that are not unsuitable for you.
To be able to determine which loan products are not unsuitable, we are required to complete a Preliminary Assessment. When we make this preliminary assessment, we determine:
- your requirements and objectives – that is, what kind of loan do you want, and for what purpose;
- your financial and relevant personal situation; and
- your ability to repay the loan that you are considering.
In assessing these factors, we are also required to take reasonable steps to verify some of the information you provide us.
This verification may include:
- asking you for copies of documents that demonstrate your financial situation – in some cases we may also need to sight original documents; and
- contacting third parties to assist in verifying the information that you provide
Obtaining a copy of your Preliminary Assessment:
If we haven’t already provided it to you, you may request a copy of our Preliminary Assessment, and we must give you a copy of it:
- at any time during the first 2 of years of completion of the assessment, within 7 business days; or
- between 2 years and 7 years after it was conducted we must provide it within 21 business days.
There is no charge for requesting or receiving a copy of the Preliminary Assessment.
How do our Representatives get paid
We are paid commissions by lenders for introducing customers. The lenders we deal with will usually pay us a commission based on:
- the size of loan; and
- the particular loan product you have selected
We will only be paid this commission if your loan is settled and drawn down.
We may also be paid an ongoing commission by your lender based on the outstanding balance of your loan.
The commissions that we are paid by your lender are not payable by you – they are paid to us either directly by the lender, or paid to us by our Aggregator.
If you would like a detailed estimate of how much commission we would be paid by a particular lender for a particular product, we will provide this for you. We will also provide you with a detailed explanation of how this commission is calculated.
If you would like an estimate of what Adam Clark will be paid, and how it is calculated, please don’t hesitate to ask and we will provide you with that information.
Fees and charges that are payable by you in relation to our credit assistance
We sometimes charge a fee for our services. More details about the fees payable by you will be set out in a quote which we will give you before a finance application is lodged. You may obtain from us information about how these fees and charges are worked out and a reasonable estimate of those fees.
Our Top 6 credit providers
We source credit products from a range of banks, lenders and other credit providers. However, at present, we write the most loans with the following banks, lenders and other credit providers:
- St George
If you would like further details about any of these lenders, please don’t hesitate to ask us.
Other people we deal with
In many cases, we gain access the loan products we recommend to you through the services of our Aggregator. In order to gain access to their panel lenders, our aggregator charges us a fee. This fee may be made up of several different components, including:
- a share of the commission that is paid by a lender as set out above
- a membership fee for our business
- a monthly fee for each of our accredited loan writers
If you would like us to provide an estimate of the share of the lender commission that may be retained by our aggregator, and how it is worked out, we will be pleased to provide this to you.
Referrers and Referral fees:
In some cases, your business may have been referred to us by non-regulated third parties such as real estate agents, accountants, financial planners etc. Where this is the case, we may pay a referral fee to these parties. If we do pay a fee to these parties, then
- they should already have told you about this; and
- we will either disclose the actual fee in our final documentation
Alternatively, if you want to know, you can ask us about the fees and we will tell you how much was paid and how it was worked out.
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